<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/344d0d49-169c-456a-aad9-0015ece6b9ff/Group_2865.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/344d0d49-169c-456a-aad9-0015ece6b9ff/Group_2865.png" width="40px" /> Alyks Sidekick Home

Distributing ASK

SSO & User Management

Rotera Admin App

Individual Installation

❓ Support

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<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/1913fa25-4e0f-4495-a36c-463bcf9ad07b/Group_28532x.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/1913fa25-4e0f-4495-a36c-463bcf9ad07b/Group_28532x.png" width="40px" /> FAQs

General

Where do I submit tickets for bugs and/or enhancement requests?

Do I need an account?

How do I quit or log out of Alyks Sidekick?

How do I log in?

How do I see what version of Alyks Sidekick I'm using?

Are there keyboard shortcuts I can use to make my interaction with Alyks Sidekick quicker?

Can I change where on my screen Alyks Sidekick shows up? I’d like the Alyks Sidekick sidebar to be on the left side. Is this possible?

Can I access Alyks Sidekick on my phone?

How does Alyks Sidekick interact with electronic health record (EHR) systems such as Epic?

How does Alyks Sidekick track who has accessed PHI?

Will I need to run software updates on Alyks Sidekick like I do with my iPhone?

My question is not on this list. What do I do?

Security / IT FAQs

Does the Alyks Sidekick app have any software dependencies?

Can an Assistant/Loop call out to a third party API?

What happens if an Assistant/Loop is found to be problematic (nefarious, performance impacting, usability issues, etc)?

Does Alyks Sidekick encrypt data in flight and at rest?

How long does Rotera retain logs? Are there any size limitations or costs for long-term log retention?

How much CPU does Alyks Sidekick use?

How much memory (RAM) does Alyks Sidekick use?

How much disk space does Alyks Sidekick use?

How much network bandwidth does Alyks Sidekick use?

Common Issues

Alyks Sidekick is not launching or it shows in the taskbar but never opens

I’m using Azure SSO and getting an error for “failed to obtain access token”

When I login to Alyks Sidekick I get stuck on a “Requesting Organization…” screen

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